B&H Photo Video Can't Be Beat...

I went ahead and left a review on the B&H site (still hasn't been posted for some reason) and I also dropped B&H a line via their customer service link on the website. I normally would have just written it off but I was so peeved at how this thing broke so easily that I wanted to let B&H know about it and hopefully prevent someone else from going through this. Well, to my surprise, not only did B&H respond within 8 hours, they (unprompted might I add) went ahead and refunded the price of the item immediately. When the heck has that ever happened? Not anytime I can recall in recent memory.

Although the item wasn't a huge dollar amount, it showed me that B&H does care about their customers and they will go the extra mile for them. I was already a loyal customer (I have yet to find as good a price from a reputable distributor that doesn't play the grey market warranty game) but now they have me for life. I know if I buy something at B&H, they are going to stand behind it and that's a company I can really get behind and be loyal to. THANK YOU B&H, glad to see that some companies still value customer service!