::: bisonium.com :::: B&H Photo Video Can't Be Beat...

BH Photo Video

Sometimes a company DOES get things right. Unlike the AT&T's of the world, some companies know that excellent customer service WILL indeed get them somewhere. One such company is B&H Photo Video. I recently purchased a bunch of goodies (like my Canon 50D) from B&H and one of the items I purchased for the 50D is a pop-up shade and screen protector from Delkin. Lets just say that I was less than pleased with this product and in less than 2 weeks time it had cost me a rubber eyepiece and the device itself broke due to its poor construction quality.

I went ahead and left a review on the B&H site (still hasn't been posted for some reason) and I also dropped B&H a line via their customer service link on the website. I normally would have just written it off but I was so peeved at how this thing broke so easily that I wanted to let B&H know about it and hopefully prevent someone else from going through this. Well, to my surprise, not only did B&H respond within 8 hours, they (unprompted might I add) went ahead and refunded the price of the item immediately. When the heck has that ever happened? Not anytime I can recall in recent memory.

Although the item wasn't a huge dollar amount, it showed me that B&H does care about their customers and they will go the extra mile for them. I was already a loyal customer (I have yet to find as good a price from a reputable distributor that doesn't play the grey market warranty game) but now they have me for life. I know if I buy something at B&H, they are going to stand behind it and that's a company I can really get behind and be loyal to. THANK YOU B&H, glad to see that some companies still value customer service!